I'm unsure if my client is receiving their concessions; how can I tell?

Answer:

Hi Julie,

 

There are two main energy concessions in Victoria:

 

  • the Winter Gas Concession; and
  • the Annual Electricity Concession

These concessions are available to those holding a Pensioner, Health Care or Department of Veteran's Affairs Concession Card.

The best way to check if someone is receiving a concession is to look at their gas and electricity bills.  You should see 'Winter Gas Concession' written on gas bills spanning the period 1 May to 31 October and you should see 'Annual Electricity Concession' written of every electricity bill.

If you notice that your client has missed out on getting a concession phone the electricity or gas retailer and they can go back and apply the concessions up to 12 months.