The Energy and Water Ombudsman (Victoria) (EWOV) has lots of handy resources to assist people with energy and water issues. EWOV recently launched three new fact sheets, outlining rights and responsibilities with:
- Unauthorised electricity voltage variation and claims: information about unauthorised voltage variation, also known as a power surge, and the claims process
- Credit default listings and debt collection: information about energy and water credit default listings, the default listing process and debt collection activity
- Planned and unplanned energy and water supply outages: Information about planned and unplanned energy and water supply outages and associated issues
Paper copies of fact sheets and other publications can be ordered using the publication request form.
EWOV also has a Community Information Pack which is designed to equip community workers and financial counsellors with the necessary tools to assist clients who have energy and water issues.