Energy and Water Ombudsman (Victoria) Fact Sheets

EWOV have a range of fact sheets covering a number of energy topics, including:

  • High electricity and natural gas bills
  • Estimated bills and meter access
  • Backbilling
  • Refunds and lost payments
  • Concessions
  • Can't pay your energy or water bill?
  • Disconnection and restriction for debt
  • New transitional housing tenants
  • Smart electricity meters
  • Solar and feed-in tariff basics
  • Energy service orders
  • Electricity, gas and water meters
  • Energy marketing
  • Changing energy retailer
  • EWOV and LPG
  • Energy and water basics
  • Flexible electricity pricing
  • Bulk hot water
  • EWOV's role with smart meters
  • Voltage variation
  • Credit listing
  • Energy and water outages


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Target audience(s)
Language(s) English

How you can use this resource

Request hard copies of EWOV publications by completing and returning their Publication Request Form.


Consumer Utilities Advocacy Centre is not responsible for any content accessed via external links.