The Switched On Agencies project has developed a workbook, and accompanying training workshop, to support community workers better assist people experiencing difficulty paying their bills. The workbook looks at:
- Reading and understanding bills
- Government concessions and grants
- Rights and responsibilities
- Hardship Program Support
- Exploring a client’s situation
- Complaint procedures
- Energy efficiency and energy audits
The workbook was produced as part of the Switched On Agencies EIF project between Community Information & Support Victoria (CISVic), Financial & Consumer Rights Council (FCRC) and Kildonan.
Please note: this resource refers to the My Power Planner and YourChoice websites. As of 17 October 2015, these websites were re-launched as Victorian Energy Compare, the Victorian Government’s independent price comparison website for electricity, gas and solar.