Understanding Energy Basics: a guide for community workers

This guide is about the ‘energy basics’ – things that every Victorian energy consumer should know about using and paying for energy. The guide explains how the energy system works and gives advice on how to assist your clients with common energy tasks.

The guide covers:

  • types of energy company
  • reading energy bills
  • energy discounts and grants
  • trouble paying bills
  • solving problems and complaints
  • choice and switching
  • saving money by saving energy

The guide will give you confidence to discuss energy with your clients.

Project N/A
Target audience(s) Community worker
Language(s) English

How you can use this resource

You are free to adapt, reproduce and distribute this guide.


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