Your Billing Rights with Electricity and Gas Companies

This guide describes the reasons why a consumer might receive an unexpectedly high electricity or gas bill. These include:

  • price increases
  • back-billing
  • concessions
  • discounts
  • estimated versus actual reading
  • increased energy use

The guide has information about how to resolve billing problems and complaints and advice about what consumers should do if they are having trouble paying bills.

 

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