4 Good to know about payment difficulties

Not being able to pay a bill is challenging. But your energy company must help you.

The best thing you can do is talk to your energy company as soon as your energy bills start to become a worry.

  • If you’re struggling to pay your energy bills, your energy company has to help you find a solution. So if you call them, they can’t switch off your power or gas.

  • You do not need a concession card or anything else to get help paying your energy bills. You just need to ask your energy company.

  • You have a right to get support. If your energy company does not give you the help you need, contact the free energy ombudsman service on 1800 500 509. They will tell you what companies should and shouldn’t do and help negotiate on your behalf.

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