Community worker resources

Flow Chart

4 steps to help clients take control

Community workers start here.

 

How to use a client’s energy bill to help them take control in four steps.

Flow Chart

Concessions: what are you entitled to?

A step by step guide for community workers to help clients access the full range of energy concessions.

 

Intended audience: community workers

Flow Chart

Payment difficulties: new rules = more options

Help your clients understand their rights to payment assistance under the Payment Difficulty Framework.

 

Intended audience: community workers

Walkthrough

Reading energy bills

This simple tool will help you find the important information on an energy bill.

 

Intended audience: households and community workers

Our website uses cookies to improve your user experience. If you continue to use the website, we’ll assume you’re ok
with this.