4 Payment difficulties

The increasing cost of energy makes paying bills more difficult. The good news is that there are new rules in place – energy companies must now support anyone who has difficulty paying their bill.


Payment difficulties

A factsheet on the support that is available to people who have difficulty paying their energy bill.


Intended audience: clients

Flow Chart

Payment difficulties: new rules = more options

Help your clients understand their rights to payment assistance under new Payment Difficulty Framework.


Intended audience: community workers

Trouble paying your bill? New rules to help: what to say and what to expect.

A video on making the call to your energy company when you have trouble paying your bill.

Intended audience: clients


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