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Understanding energy

1 Energy Concessions

Your first step to lower bills

Your concession card could unlock hundreds in savings. Check your entitlements now to claim what’s yours.

Watch the video to find out how your concession card can lower your bills.

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See which concessions could lower your bills.

Missing out on energy concessions could cost you hundreds each year. Take a few minutes to check which ones apply to you and start saving today.

1. Do you have a Health Care Card, Pensioners Concessions Card or Veteran Affairs Gold Card?

Get 17.5% off every electricity bill with the Annual Electricity Concession

You could save even more with the other energy concessions below — check which ones apply to you

Search for “Commonwealth concession cards” to find out if you’re eligible to receive a card.

2. Do you have a gas account?

The Winter Gas Concession gives you 17.5% off your gas bills over the chilly winter months (May to October).

Check to see if you are eligible for any electricity concessions to save money on your bills.

3. Do you need to use your air-conditioner in the summer due to an illness such as Multiple Sclerosis or Motor Neurone Disease?

The Medical Cooling Concession will save you an additional 17.5% off your summer electricity bills. Call your energy company and ask for an application form.

Check to see if you are eligible for any other energy concessions to save money on your energy bills.

4. Do you use life support equipment in your home?

Get support with the costs associated with running this equipment – e.g. dialysis machine, oxygen concentrator. This is the Life Support Concession – call your energy company for an application form.

If you have friends or family members who use life support in their homes, let them know that they can access the Life Support Concession.

5. Do you live in 'embedded network' or use bottled gas or firewood to heat your home?

There is a Non-Mains Energy Concession available to refund some of these costs. Get a form from from the Department of Families, Fairness and Housing. You will need to provide a copy of your receipts/invoices for the previous 12 months.

Check to see if you are eligible for any other energy concessions to save money on your energy bills.

6. Do you owe money on your electricity or gas bill?

If you have a concession card (or a low income) and had recent unexpected expenses or​ decreases in income​, you can apply for up to $650 for electricity and $650 for gas to help reduce any money owing on your energy bills.

Call your energy company and ask for the Utility Relief Grant.

*Anyone who has experienced family violence can also apply for the Grant.

If you don’t owe money but are struggling to keep up, call your energy company and ask them about what help they have.

Find out more about the Utility Relief Grant on our Payment Difficulties page

 

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Keep your concessions up to date

Lower your energy bills by making sure your concessions are current. A quick call to your energy company is often all it takes.

  • Check once a year. Confirm with your energy company every 12 months that your concessions are still listed on your account.

  • Update your details. Give your energy company your concession card details whenever you get a new card, move to a new home, or change energy providers.

  • Ask about backdating. If you’ve missed out on concessions, you can ask your energy company to backdate them for up to 12 months.

  • Check if a form is needed. Some concessions require an application form — your energy company can tell you if that’s the case.

Energy concessions are there to make energy more affordable and life a little easier. Don’t miss out — call your energy company today and claim what’s yours.

Up next: Cheaper Energy Plans

 

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