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Understanding energy

1 Energy Concessions

Concessions are your first step to cheaper energy

Think of your Pensioner Card, Health Care Card or Veteran Affairs Gold Card as membership cards to a club that saves you money on your gas and electricity bills.

Claiming your energy concessions is the easiest way to reduce the cost of your bill – but many people are missing out.

Our video explains how energy concessions cut the cost of your bill.

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Concessions Guide

There are probably more energy concessions available than you realise.

1. Do you have a Health Care Card, Pensioners Concessions Card or Veteran Affairs Gold Card?

The Annual Electricity Concession will give you 17.5% off every electricity bill.

You can save more with the other great concessions below.

Search for “Commonwealth concession cards” to find out if you’re eligible to receive a card.

2. Do you have a gas account?

The Winter Gas Concession gives you 17.5% off your gas bills over the chilly winter months (May to October).

Check to see if you are eligible for any electricity concessions to save money on your bills.

3. Do you need to use your air-conditioner in the summer due to an illness such as Multiple Sclerosis or Motor Neurone Disease?

The Medical Cooling Concession will save you an additional 17.5% off your summer electricity bills. Call your energy company and ask for an application form.

Check to see if you are eligible for any other energy concessions to save money on your energy bills.

4. Do you use life support equipment in your home?

Get support with the costs associated with running this equipment – e.g. dialysis machine, oxygen concentrator. This is the Life Support Concession – call your energy company for an application form.

If you have friends or family members who use life support in their homes, let them know that they can access the Life Support Concession.

5. Do you live in 'embedded network' or use bottled gas or firewood to heat your home?

There is a Non-Mains Energy Concession available to refund some of these costs. Get a form from from the Department of Families, Fairness and Housing. You will need to provide a copy of your receipts/invoices for the previous 12 months.

Check to see if you are eligible for any other energy concessions to save money on your energy bills.

6. Do you owe money on your electricity or gas bill?

If you have a concession card (or a low income) and had recent unexpected expenses or​ decreases in income​, you can apply for up to $650 for electricity and $650 for gas to help reduce any money owing on your energy bills.

Call your energy company and ask for the Utility Relief Grant.

*Anyone who has experienced family violence can also apply for the Grant.

If you don’t owe money but are struggling to keep up, call your energy company and ask them about what help they have.

Find out more about the Utility Relief Grant on our Payment Difficulties page

 

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Lower your energy bills with concessions by calling your energy company today.

  • To check your concessions are up to date, make a quick call to your energy company and ask them if you’re getting your concessions.
  • It’s a great idea to check in with your energy company every 12 months to make sure your concessions are still listed on your account.
  • If you missed out on concessions, you can get money back for up to 12 months of missed concessions. Call your energy company and ask them to backdate your concession.
  • Don’t forget to give your concession card details to your energy company anytime you get a new concession card, move to a new home or change energy companies.
  • You might need to fill out an application form to receive some concessions. Ask your energy company about this.

Up next: Cheaper Energy Plans

 

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