Household resources: Payment difficulty

There are rules to help anyone that has trouble paying their energy bill. These rules give you the right to get help from your energy company when you cannot pay.

Find out about your rights to get help when you have trouble paying your energy bill.

Intended audience: households

A video on your rights to get help from your energy company when you have trouble paying.

Intended audience: households

1:47

A video on making the call to your energy company when you have trouble paying your bill.

Intended audience: households and community workers

3:00