Community worker resources: Payment difficulties

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There are rules to help anyone that has trouble paying their energy bill. These rules give your clients the right to get support from their energy company when they cannot pay.

Help your clients understand their rights to payment assistance under the Payment Difficulty Framework.

Intended audience: community workers

Find out about your rights to get help when you have trouble paying your energy bill.

Intended audience: households

A video on your rights to get help from your energy company when you have trouble paying.

Intended audience: households

1:47

A video on making the call to your energy company when you have trouble paying your bill.

Intended audience: households and community workers

3:00

Join our free online events and our experts will reveal simple ways to cut energy bills, and keep them low.