Need further help with your energy bills?
If you need extra support beyond the four steps we’ve shown, there are free and confidential services that can help you take control of your energy bills.
Whether you need practical guidance on lowering your energy costs, help managing debt, or support in resolving issues with your energy company, the answers could be just one click or call away.
If you need help actioning the four steps we’ve shown here, the Energy Assistance Program is a free service run by experts and open to anyone who’s struggling with their bill. It can help you to:
- Make sure you’re claiming all the energy concessions you’re entitled to
- Switch to a cheaper energy plan and lower your bills
- Stay comfortable at home while keeping your energy bills lower
- Access the Utility Relief Grant Scheme and get help with payment difficulty
Call 1800 161 215 (it helps to have a recent energy bill on hand).
If you want to take control of your energy bills, Victorian Energy Compare is the free, independent tool to help you do it.
It shows you the cheapest energy plans available for your home based on your energy bill.
Visit Victorian Energy Compare (have a recent energy bill ready) and start saving today.
If you’re struggling with bills or debt, the National Debt Helpline is a free, not-for-profit service with qualified financial counsellors.
They can explain your rights and options, and connect you with other support services such as community legal services, food and accommodation assistance, and health services.
Call the National Debt Helpline on 1800 007 007 and get support today.
If you’ve tried to resolve an issue with your energy company but aren’t satisfied, the Energy and Water Ombudsman Victoria (EWOV) can help.
EWOV provides a free, independent service to investigate complaints and help you find a fair outcome.
Call EWOV on 1800 500 509.