Reading your energy bill
Energy bills can be confusing, but you don’t need to understand every detail. We’ll show you the key things to look for so you can find what matters and ignore the rest.
Watch our video to learn the 5 things to check on your bill to stay on top of your energy use and costs:
1. Concessions
This section shows whether your energy company is applying any concessions to reduce your bill.
If your concession isn’t listed, you’re not receiving it. Call your energy company and ask them to apply all eligible concessions.
Claim what’s yours.
2. Best offer
On the front of your bill, find the box that says ‘Could you save money on another plan?’
This shows the cheapest energy plan your current energy company offers.
If you’re not already on this plan, call your energy company and ask to switch to the best offer – you could start saving straight away.
Same energy, smaller bill
3. Average daily use
Your average daily use shows how much energy you use on average (in kilowatt hours per day).
Compare your energy use with the same time last year to see if your usage is going up or down, and whether your saving energy efforts are paying off.
Stop waste, keep comfort
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4. Total cost
The total cost of your bill includes:
- New charges, plus
- Any unpaid balance from past bills
New charges (usage and service charges)
This is the cost of energy for current billing period – not to be confused with previous balances.
Previous balance (unpaid amounts)
This shows any unpaid amounts from earlier bills.
If you’re having trouble paying, you can call your energy company for payment difficulty support. They can set up payment plans and help lower your energy costs.
You may also be eligible for a Utility Relief Grant to help towards what you owe.
Help is just a call away.
5. Billing period
This shows the start and end dates of your bill. For example, one month or three months of energy use.
Knowing your billing period helps you plan ahead and see when your next bill will arrive.
If you prefer, you can ask your energy company to switch to monthly billing, which can help spread out costs and make them easier to manage.
Not sure where to find this on your bill?
Our guide shows you were to look.
Still not sure about something on your bill?
The Energy Assistance Program can go through it with you, answer your questions and make sense of everything on the page.
📞 Call the Energy Assistance Program: 1800 531 741
Or learn more about the Energy Assistance Program
Now that you know how to read your bill, take a look at the companies behind it, who sells your energy, what they do, and how their plans and prices work.
Looking for more info?