4 Payment Difficulties

You have options if you’re struggling with your bill.

At some point, most of us have worried about our energy bill.

The rules in Victoria mean that every energy company must support anyone who has difficulty paying their bill.

This support is open to everybody – you do not need a concession card or anything else to get help. It’s all based on the type of difficulty you are having.

If you’re worried about paying your energy bills, find out about your rights and call your energy company to ask for help.

Check out our video on the help that’s available.

1:47

Share this page

Our website uses cookies to improve your user experience. If you continue to use the website, we’ll assume you’re ok
with this.