4 Household resources: Payment difficulty

There are rules to help anyone that has trouble paying their energy bill. These rules give you the right to get help from your energy company when you cannot pay.

Factsheet

Payment difficulties

Find out about your rights to get help when you have trouble paying your energy bill.

 

Intended audience: households

You have the right to get help when you’re struggling to pay your energy bill

A video on your rights to get help from your energy company when you have trouble paying.

Intended audience: households

1:47

Trouble paying your bill? New rules to help: what to say and what to expect.

A video on making the call to your energy company when you have trouble paying your bill.

Intended audience: households and community workers

3:00

Access resources for all topics.

 

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