4 Community worker resources: Payment difficulties

Flow Chart

Payment difficulties: new rules = more options

Help your clients understand their rights to payment assistance under the Payment Difficulty Framework.

 

Intended audience: community workers

Factsheet

Payment difficulties

Find out about your rights to get help when you have trouble paying your energy bill.

 

Intended audience: households

You have the right to get help when you’re struggling to pay your energy bill

A video on your rights to get help from your energy company when you have trouble paying.

Intended audience: households

1:47

Trouble paying your bill? New rules to help: what to say and what to expect.

A video on making the call to your energy company when you have trouble paying your bill.

Intended audience: households and community workers

3:00

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